Employer Services Account Technician
The Public Employees Retirement Association is seeking an Employer Services Account Technician. This position exists to ensure compliance with PERA contribution legal mandates and standards so that pension plan coverage and benefit payments are properly awarded to 170,000 covered public employees. This is accomplished through two main activities: 1) analyzing and reconciling salary, contribution and employment data reported on a daily basis by participating public employers, and 2) providing one-on-one instruction, explanation, and assistance to approximately 2,000 governmental employer representatives who must carry out the reporting provisions of PERA law and policy. This position is directly involved in making decisions regarding the reconciliation and disposition of all employee deductions, employer contributions, and miscellaneous payments received by the association.
This position is approved for telework based on the needs of the agency and other dependencies.Initial training of up to three (3) months will be done in-person at the PERA Office located in St. Paul, MN. Once initial training is complete, this position will have a hybrid telework schedule with the requirement to be in-office one (1) day per week and with an occasional need to be in-office twice per week as scheduled.
Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible. |
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Position: |
Employer Services Account Technician |
| Organization: |
Public Employees Retirement Association of Minnesota |
| Location: |
St. Paul, MN
United States
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| Salary: |
$47,123 - $66,586 / annually |
| Posting Start Date: |
3/6/2025 |
| Date Posted: |
3/6/2025 |
| Requirements |
Qualifications
Minimum Qualifications
*Only applicants whose application and resume clearly demonstrate fulfillment of each minimum qualification listed below will be considered for this position. Ensure your resume contains descriptions of your work experience sufficient for comparison against the requirements stated below. Also indicate the beginning and ending month and year for each job held.
Experience must clearly demonstrate the following:
- Customer service and language skills sufficient to provide tactful,prompt, courteous, and accurate reporting information to customers on the phone, in-person, e-mail or written correspondence with a focus on patience and relationship building
- Ability to identify and explain errors in data entry to external customers in a manner that clarifies the need for accuracy, and supports training to assist in preventing future errors
- Math skills sufficient to calculate, review and reconcile data and balance accounts, and accounting procedure skills sufficient to analyze, interpret, and prepare financial information, records and reports
- Ability to use an electronic record-keeping system to accurately enter, maintain and report on data, reconcile, detect and correct data inconsistencies, and update information for governmental or private agencies related to pensions or banking
- Knowledge of and the ability to use spreadsheet and word processing software, such as Microsoft Word and Excel, to create spreadsheets and other documents
- Verbal and written communication skills sufficient to provide effective prompt, courteous, and accurate information to internal and external customers
Preferred Qualifications
- Knowledge of Minnesota statues and policies that govern pension funds, member enrollment, and contributions
- Experience in processing payroll, accounting or bookkeeping
- Two years of customer service experience as described above
Physical Requirements
Requires occasional lifting and carrying of articles such as file folders, ledgers, and small office equipment. Although a sedentary job is defined as one that involves sitting, a certain amount of movement is often necessary in carrying out job duties.
Additional Requirements
It is the policy of the Retirement Systems of MN that all employees submit to a background investigation prior to employment. The background check may consist of the following components:
- SEMA4 Records Check (applies to current and past State employees only)
- Criminal History Check
- Employment Reference Check
- Social Security and Address Verification
- Education Verification
- Driver's License Check
**The Retirement Systems will not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
Application Details
How to Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the Careers Help Desk at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.
Contact
Contact PERA Human Resources at PERAHR@mnpera.org if:
- You have questions about this position
- You are an individual with a disability and need to request an accommodation for a scheduled interview
- You wish to receive consideration as a Connect 700 Program applicant, apply online, e-mail the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to PERAHR@mnpera.org.
About Public Employees Retire Assoc
The Public Employees Retirement Association (PERA) administers retirement plans for Minnesota public employees, serving over 440,000 individuals from 2,100 agencies. We pay monthly retirement benefits to more than 125,000 retirees, members with disabilities, and survivors. Discover your potential—work for PERA.
Working together to improve the state we love.
What do Minnesota's State employees have in common?
- A sense of purpose in their work
- Connection with their coworkers and communities
- Opportunities for personal and professional growth
Benefits
As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.
Your benefits may include:
- Paid vacation and sick leave
- 12 paid holidays each year
- Low-cost medical, dental, vision, and prescription drug plans
- Fertility care, including IVF
- Diabetes care
- Dental and orthodontic care for adults and children
- 6 weeks paid leave for parents of newborn or newly adopted children
- Pension plan that provides income when you retire (after working at least three years)
- Employer paid life insurance to provide support for your family in the event of death
- Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
- Tax-free expense accounts for health, dental, and dependent care
- Resources that provide support and promote physical, emotional, social, and financial well-being
Support to help you reach your career goals:
- Training, classes, and professional development
- Tuition reimbursement <Remove this bullet if this position is not eligible for tuition reimbursement>
- Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)
Employee Assistance Program (EAP) for work/life support:
- A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
- Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
- Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
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| Status: |
This listing expires on: 3/19/2025 |
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